Refund Policy
1. Introduction
This Refund Policy outlines the terms and conditions under which MLRCOIN may provide refunds for token purchases made through our presale platform or any related services (the “Services”). By participating in our token sale, you agree to the terms stated in this Policy.
2. Eligibility for Refunds
Given the nature of blockchain-based assets, all token purchases are generally final and non-refundable. We may grant exceptions under rare circumstances—such as a proven erroneous transaction caused by a technical error on our end. However, such refunds remain at our sole discretion.
3. Refund Request Process
To request a refund, please contact our support team at support@mlrcoin.com with all relevant transaction details, including date and time of purchase, wallet address, and transaction hash. We will review your request and respond in a timely manner. We reserve the right to request additional information.
4. Exclusions and Limitations
We do not offer refunds for user errors such as sending tokens to an incorrect wallet address or incorrectly following contract instructions. Additionally, any fluctuations in token prices or market conditions do not qualify for refund claims.
5. Chargebacks and Disputes
Any chargebacks or payment disputes initiated with third-party providers (e.g., credit card companies) may result in permanent suspension of your access to our Services. If you believe a chargeback was initiated in error, contact us immediately to resolve the issue.
6. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised ‘Last Updated’ date. Your continued use of our Services after such updates indicates your acceptance of the revised policy.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please reach out to us at support@mlrcoin.com. We will make every effort to assist you.